Smart Data Economy
Deutsche Telekom's Representative Office
Solvemate is your platform of choice for automating customer service.
Solvemate is a SaaS platform for customer service automation.
Solvemate's virtual agent instantly resolves the vast majority of requests by actively guiding the customer to the right answer. If a human agent is needed, the customer is efficiently routed to the right person.
Training the virtual agent is easy: through machine learning, the performance continuously improves, and further training is automatically suggested when needed.
Going-live is quick and easy and can be done in just a few days. Solvemate integrates with your existing workflows to automate repetitive tasks. This allows you to offer 24/7 support, while getting better insights and saving costs.