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helloguide GmbH

Our vision is to create a better visitor experience for museums worldwide with messenger-based chatguides. Visitors no longer need to download apps or rent audio guides. They simply send “start” with a messenger service of their choice such as Whatsapp or Facebook Messenger to engage in a dialogue with the museum.

What is the problem you are solving?
Currently, audio guides and museum apps offer only a one-way communication to visitors. Today, there is no real interaction between visitors and museums. Today, visitors need to download museum apps and learn how to use new user interfaces to search the information they want while staying in a museum. Alternatively, visitors can rent an audio guide to listen to preconfigured one-size-fits-all messages by entering numbers.

Our chatguide can provide a better visitor experience by processing open questions or follow-up questions visitors have. All they need to do is to send a question using the messager service of their choice to receive information tailored to the specific needs of each individual visitor. No new app driven user interface, no one-size-fits-all-answers but dialogues that create engagement and curiosity.

Museums can start small to test the impact our chatguides have to their visitors. No more need to make large upfront investments in app development or audio equipment. Our service can be rented based on a monthly service charges. Dialogues can be expanded based on the feedback and questions they get from the visitors and enriched with audio, text, images or videos.

What is unique about your solution?
We have built a system that integrates a standard AI-engine, accessible by multiple messenger services such as Whatsapp, Facebook Messenger and webbased chat. The standard AI-engine allows us to provide state-of-the-art chat communication dialogues and combine them with proprietary services that our clients ask for such as a voting function or voucher services. Also, we can integrate external data sources through APIs, webhooks or REST-services. Although the solution we created can be applied for a number of use cases, we have started to tailor our solutions to the specific needs of museums and cultural institutions worldwide.

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